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Law Department Operations Survey

The Evolving Legal Service Delivery Model

What Is the LDO Survey?

The Annual Law Department Operations Survey was created in 2008 to give law departments a consistent platform to benchmark themselves and shed light on the emerging profession of law department management. The oldest and most comprehensive law department operations survey in the marketplace, the 36-page 2024 Survey Report includes more than 100 data points on the current and future state of legal department operations.

The yearly survey is created and published by Blickstein Group with the advisory board of LDOs from Fortune 300 companies, who consult on the survey.

For more information about the surveys or to purchase full survey result packages, please contact Sam Moon at sam@blicksteingroup.com or call 773.470.8381.
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higher revenue
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2024 LDO Survey

The 17th Annual Law Department Operations Survey Report is NOW AVAILABLE!

Presented by Blickstein Group in collaboration with FTI Consulting, the Annual Law Department Operations Survey remains the oldest and most comprehensive research specifically designed for professionals who manage complex law department operations.

Legal ops professional are leading the adoption of GenAI an its growing role in shaping the legal profession. At the current stage in the "Age of AI," we are starting to see a real impact, first on legal service delivery.

But where are legal ops pros prioritizing the application of GenAI? To what extent are they encouraging their law firms to adopt GenAI? And how is the movement of work in-house, driven by GenAI, reducing reliance on outside counsel?

Download the FREE report to find out.
Download the Report

2024 Sponsors

Board of Advisors

Reese Arrowsmith

Vice President, Head of Operations, Campbell Soup Company

Adam Becker

Director of Legal Operations, Cockroach Labs

Kimberly Bell

Director, Technology and Innovation, American Express

Richard Brzakala

Senior Director, Global External Legal Services, CIBC

Justin Ergler

Principal at J. Ergler Consulting | Board Member at Legal Value Network

Lisa (Girmscheid) Maki

Manager of Legal Operations, e-Billing and Vendor Management, Splunk

Michael T. Haysley

Director of Operations, Occidental Petroleum

Elizabeth Jaworski

Senior Director, Global Head of Legal Operations, Astellas

Kiran Mallavarapu

Former Executive Vice President & Senior Manager, Legal Strategic Services, Liberty Mutual Insurance

Farrah Pepper

Chief Legal Innovation Counsel, Marsh McLennan

Heidi Rudolph

Global Head of Operations, Legal, CBRE

Aaron Van Nice

Vice President, Legal Operations – Legal, Compliance and Government Relations, Archer Daniels Midland

Amy Yeung

Former Vice President and Deputy General Counsel, Sallie Mae

Previous Survey Reports

2023

The Evolving Legal Service Delivery Model – Generative Al Is Already Changing Expectations

2022

2021

Navigating in the Era of Doing More with Less

2020

Weathering the Storms of 2020

2019

Continuing to Mature While Bracing for Uncertainty

2018

The End of the Duopoly

2008-2017

Anniversary Report – Decoding a Decade of Data to Map the LDO Journey

2017

The LDO Function Matures to Take on New Challenges

2016

Taking on New Levels of Responsibility and Gaining Respect

2015

Trying to Take the Leap from Small Changes to Major Disruptions

2014

Creating Predictability and Security in an Increasingly Unsafe World

2013

Bottom Line Remains Top of Mind

2012

Based in Legal, with Enterprise-Wide Influence

2011

Business Pressures Put the Onus on Operations

2010

Demonstrating Value in a Challenging Environment

2009

Thinking Strategically, Acting Programmatically

2008

Operations Directors Earn the Right to Sit at the Table

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